Terms of Service

1. Agreement to These Terms

By accessing or using the Services, creating an account, purchasing a product, registering for a workshop, clicking to accept these Terms, or otherwise indicating acceptance, you agree to be bound by these Terms.

If you are using the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity. In that case, the words you and your refer to that entity.

If you do not agree to these Terms, do not access, purchase, register for, or use the Services.

2. Definitions

• Company means LeadsBlender LLC, doing business under its own name and through brands including Neuro Shifting.
• Services means all websites, portals, software, SaaS products, AI tools, digital products, workshops, trainings, coaching, consulting, implementation services, community spaces, templates, prompts, content, and related offerings provided by the Company.
• Customer means any person or entity that accesses, purchases, registers for, subscribes to, or uses the Services.
• Digital Products means downloadable or online materials, including templates, prompts, training modules, recordings, documents, playbooks, guides, checklists, frameworks, and other digital content.
• SaaS means hosted software, portals, AI agent systems, dashboards, automations, or other online tools made available by the Company.
• User Content means any information, text, files, data, images, audio, video, prompts, business information, customer information, credentials, or other materials you submit to or through the Services.
• Order means a checkout page, order form, subscription page, statement of work, invoice, proposal, registration page, or other document that identifies the specific Services you are purchasing.

3. Eligibility and Account Responsibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Services.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must promptly notify the Company of any unauthorized access or security issue related to your account.

You agree to provide accurate account, billing, and contact information and to keep that information current.

4. Orders and Service Specific Terms

The specific scope, price, payment timing, access period, subscription term, deliverables, and included support for a Service may be described in an Order.

If an Order conflicts with these Terms, the Order controls only for the conflicting provision and only for that specific purchase.

The Company may offer different Services, packages, features, access levels, bonuses, or promotions at different times. You are only entitled to the items expressly included in your Order.

5. Digital Products

Digital Products are licensed, not sold. Subject to your compliance with these Terms and payment of all applicable fees, the Company grants you a limited, revocable, non exclusive, non transferable license to access and use the Digital Products for your own internal business or personal learning purposes.

You may not copy, share, resell, publish, sublicense, distribute, upload to public repositories, train competing AI systems with, or otherwise exploit Digital Products unless the Company gives you written permission.

Because Digital Products can be accessed immediately, all sales of Digital Products are final unless the Order or a written refund policy states otherwise, or unless applicable law requires otherwise.

6. SaaS Access and License

Subject to your compliance with these Terms and payment of all applicable fees, the Company grants you a limited, revocable, non exclusive, non transferable right to access and use the SaaS during the applicable access period solely for your internal business purposes.

You may not:

• Reverse engineer, copy, modify, adapt, translate, or create derivative works of the SaaS.
• Access the SaaS to build a competing product or service.
• Circumvent usage limits, security controls, authentication, or access restrictions.
• Use automated scraping, bulk downloading, or unauthorized data extraction.
• Interfere with the security, integrity, performance, or availability of the SaaS.
• Share login credentials or allow unauthorized users to access the SaaS.
• Use the SaaS in violation of applicable law or third party rights.

The Company may update, modify, suspend, or discontinue any SaaS feature from time to time. If a material change substantially reduces the core functionality of a paid subscription, your sole remedy is to cancel the affected subscription or request a prorated credit where required by applicable law.

7. Workshops, Training, Coaching, and Consulting

Workshop, training, coaching, and consulting Services may be delivered live, online, in person, through recordings, through group settings, through private sessions, or through a combination of formats.

You are responsible for attending scheduled sessions, completing assigned work, implementing advice appropriately, and making business decisions based on your own judgment.

Unless the applicable Order states otherwise:

• Missed live sessions are not refundable.
• Access to recordings or materials may be limited to the access period stated in the Order.
• Scheduling is subject to availability.
• The Company may replace a live session with a substantially similar recording, rescheduled session, or alternative delivery if circumstances require.
• Private coaching or consulting hours expire at the end of the access period and do not roll over unless agreed in writing.

8. AI Tools, Automations, and Generated Output

Some Services may include AI systems, AI agents, prompts, automations, code generation, content generation, research tools, analysis tools, or workflow automation.

AI generated output may be incomplete, inaccurate, outdated, biased, or unsuitable for your specific use case. You are solely responsible for reviewing, testing, verifying, editing, and approving any AI generated output before using it in your business, with customers, in marketing, in legal or financial contexts, or in any public setting.

The Services are not a substitute for professional legal, tax, accounting, financial, medical, psychological, regulatory, security, or compliance advice. You should consult qualified professionals where appropriate.

The Company does not guarantee that AI tools will produce a specific result, revenue outcome, legal conclusion, factual conclusion, ranking, conversion rate, content performance, or business result.

9. Customer Data and User Content

You retain ownership of your User Content. You grant the Company a limited license to host, process, transmit, display, analyze, modify, and use User Content as necessary to provide, maintain, secure, improve, and support the Services and to comply with law.

You represent that you have all rights, permissions, notices, and consents necessary to submit User Content to the Services and to allow the Company to process it as described in these Terms and the Company privacy policy.

You are responsible for backing up your User Content unless a written Order expressly states that backup services are included. The Company is not responsible for loss of User Content except to the extent caused by the Company’s willful misconduct or as required by applicable law.

You must not submit sensitive personal information unless the Company has expressly agreed in writing to process that type of data. Sensitive personal information includes health information, Social Security numbers, financial account credentials, payment card data outside approved payment processors, government identifiers, children’s data, biometric data, and any data subject to special legal protection.

10. Privacy

The Company’s collection, use, sharing, and protection of personal information is described in the Company privacy policy. By using the Services, you acknowledge the privacy policy.

United States privacy laws are a patchwork of federal and state laws. Depending on your location, you may have rights to access, correct, delete, or opt out of certain uses of personal information. The Company will respond to valid privacy requests as required by applicable law.

You are responsible for complying with privacy, data protection, consent, cookie, email marketing, SMS marketing, and customer data laws that apply to your own business and your use of the Services.

11. Payment Terms

You agree to pay all fees stated in the applicable Order. Fees are due when stated in the Order or, if no date is stated, at the time of purchase.

You authorize the Company and its payment processors to charge your selected payment method for all fees, taxes, and other amounts due under your Order.

You are responsible for all applicable taxes, duties, levies, and similar governmental assessments, except taxes based on the Company’s net income.

If your payment fails, the Company may suspend or terminate access to the Services until payment is received. The Company may use third party payment processors and does not store full payment card information unless expressly stated.

12. Subscriptions, Renewals, and Cancellation

If you purchase a subscription, membership, recurring SaaS plan, or other recurring payment Service, your subscription will renew automatically at the frequency and price disclosed at checkout or in the Order unless you cancel before the renewal date.

Before obtaining your billing information for a recurring plan, the Company should disclose the recurring charge, renewal frequency, cancellation method, and any trial to paid conversion terms clearly and conspicuously. You consent to the recurring charges by completing the purchase.

You may cancel a recurring subscription through the cancellation method provided in your account, checkout confirmation, support channel, or Order. For online subscriptions, the Company will provide an online cancellation method where required by applicable law.

Cancellation stops future charges but does not automatically refund amounts already paid unless the Order, a written refund policy, or applicable law requires a refund.

The Company may change subscription prices or material renewal terms by providing notice as required by applicable law. If you do not agree to the change, you must cancel before the change takes effect.

13. Refund Policy

Unless the applicable Order or written refund policy states otherwise, all fees are non refundable to the maximum extent allowed by law.

The Company may, in its discretion, offer refunds, credits, or extensions on a case by case basis. Doing so once does not create a right to future refunds, credits, or extensions.

Refunds are not available for:

• Digital Products after access has been granted.
• Missed workshops, sessions, or events.
• Failure to use the Services.
• Lack of business results.
• Violation of these Terms.
• Partial use of a subscription period, unless required by law.

Any refund guarantee must be stated in writing in the applicable Order or official sales page and may require proof of completion, attendance, implementation, or other conditions.

14. No Income, Business, Health, or Personal Outcome Guarantees

The Company may provide education, strategy, frameworks, templates, tools, coaching, software, marketing assets, or implementation support. The Company does not guarantee revenue, profit, lead volume, conversion rates, cost per lead, return on ad spend, business growth, personal transformation, health outcome, financial outcome, or any other specific result.

Testimonials, case studies, examples, projections, and marketing claims are illustrative only. Your results depend on many factors outside the Company’s control, including your offer, market, budget, execution, timing, skills, team, compliance, pricing, and customer demand.

You are solely responsible for your business decisions, implementation, advertising, claims, compliance, pricing, sales process, customer relationships, and results.

15. Intellectual Property

The Services, Digital Products, SaaS, websites, content, frameworks, methods, templates, prompts, documents, videos, recordings, software, designs, trademarks, logos, trade names, and related materials are owned by the Company or its licensors and are protected by intellectual property laws.

Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

You may not use the Company’s names, brands, trademarks, logos, screenshots, content, or materials in advertising, public statements, resale offers, affiliate promotions, or case studies without written permission.

16. Feedback

If you provide suggestions, ideas, improvements, requests, testimonials, comments, or other feedback, you grant the Company a perpetual, worldwide, irrevocable, royalty free right to use that feedback for any lawful purpose without compensation or attribution.

The Company will not use your personal testimonial, name, image, or confidential business information in public marketing without consent where required by law or these Terms.

17. Acceptable Use

You agree not to use the Services to:

• Violate any law, regulation, contract, or third party right.
• Commit fraud, deception, spam, harassment, abuse, or unlawful discrimination.
• Upload malware, malicious code, or harmful content.
• Collect or process personal information unlawfully.
• Send unlawful email, SMS, robocalls, or marketing messages.
• Make false, misleading, or unsubstantiated advertising claims.
• Infringe intellectual property or privacy rights.
• Generate or distribute unlawful, defamatory, obscene, hateful, threatening, or exploitative content.
• Attempt to gain unauthorized access to systems, accounts, data, or networks.
• Use the Services for high risk uses where failure could lead to death, injury, property damage, legal violations, or severe financial loss.

The Company may suspend or terminate access if it reasonably believes you violated this section.

18. Third Party Services

The Services may integrate with, link to, or depend on third party platforms, payment processors, CRMs, AI providers, communication tools, hosting providers, analytics tools, advertising platforms, or other third party services.

Your use of third party services may be governed by their own terms, policies, fees, and availability. The Company is not responsible for third party services, outages, data practices, security, pricing changes, policy changes, or decisions by third party providers.

If a third party service changes, suspends, limits, or terminates functionality, the Company may modify the affected Services and is not liable for resulting loss unless required by applicable law.

19. Beta Features and Experimental Services

The Company may offer beta, preview, experimental, or early access features. These features may be incomplete, unstable, unavailable, or changed without notice.

Beta features are provided as is and may be discontinued at any time. You should not rely on beta features for critical business operations unless the Company expressly agrees in writing.

20. Confidentiality

Each party may receive confidential information from the other party. Confidential information includes non public business, technical, financial, marketing, customer, operational, or strategic information that a reasonable person would understand to be confidential.

The receiving party must use confidential information only to perform or receive the Services and must protect it with reasonable care. The receiving party may disclose confidential information to employees, contractors, advisors, or service providers who need to know it and are bound by confidentiality obligations.

Confidential information does not include information that is publicly available, already known without obligation, independently developed, or lawfully received from a third party.

21. Termination

The Company may suspend or terminate your access to the Services if:

• You fail to pay amounts due.
• You violate these Terms or an Order.
• Your use creates legal, security, reputational, operational, or financial risk.
• The Company is required to do so by law or a third party provider.
• The applicable access period ends.

You may stop using the Services at any time. Stopping use does not cancel payment obligations or recurring subscriptions unless you complete the required cancellation process.

Upon termination, your right to access the Services ends. Sections intended to survive termination will continue, including payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

22. Disclaimers

To the maximum extent allowed by law, the Services are provided as is and as available. The Company disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non infringement, accuracy, availability, uninterrupted operation, and error free performance.

The Company does not warrant that the Services will meet your requirements, achieve any result, operate without interruption, be secure from all threats, be free of errors, or that any content or output will be accurate, complete, current, or reliable.

Some jurisdictions do not allow certain warranty disclaimers, so some disclaimers may not apply to you.

23. Limitation of Liability

To the maximum extent allowed by law, the Company and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, lost profits, lost revenue, lost business, lost data, loss of goodwill, business interruption, cost of substitute services, or damages arising from your use of or inability to use the Services.

To the maximum extent allowed by law, the Company’s total liability for all claims arising out of or related to the Services, these Terms, or any Order will not exceed the greater of:

• The amount you paid to the Company for the specific Service giving rise to the claim during the three months before the event giving rise to liability.
• One hundred United States dollars.

The limitations in this section apply regardless of the legal theory and even if a remedy fails its essential purpose.

Some jurisdictions do not allow certain liability limitations, so some limitations may not apply to you.

24. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its owners, officers, employees, contractors, affiliates, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your use of the Services.
• Your User Content.
• Your business, products, services, advertising, customer relationships, or implementation.
• Your violation of these Terms, an Order, law, or third party rights.
• Your misuse of AI output, templates, prompts, strategies, or generated content.

The Company may control the defense of any matter subject to indemnification, and you agree to cooperate with the defense.

25. Dispute Resolution, Arbitration, Class Action Waiver, and Jury Trial Waiver

Please read this section carefully. It affects your legal rights.

Before either party starts arbitration or a court proceeding, the party must first send a written notice describing the dispute and proposed resolution. The parties will attempt in good faith to resolve the dispute informally for thirty days.

If the dispute is not resolved informally, any dispute, claim, or controversy arising out of or relating to these Terms, an Order, or the Services will be resolved by binding individual arbitration under the Federal Arbitration Act and the rules of the American Arbitration Association, unless an exception in this section applies.

The arbitration will be conducted in English. The seat and venue of arbitration will be Albuquerque, New Mexico, unless the parties agree otherwise or the arbitration provider requires a different consumer venue under applicable rules. The arbitrator may award the same individual relief that a court could award, subject to these Terms.

Neither party may bring claims as a plaintiff or class member in any class, collective, consolidated, representative, mass, or private attorney general action, to the maximum extent allowed by law. The arbitrator may not consolidate claims or preside over any class, collective, representative, or mass proceeding unless both parties agree in writing.

Either party may bring an individual claim in small claims court if the claim qualifies. Either party may seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, data security, or unauthorized access.

To the maximum extent allowed by law, each party waives the right to a jury trial for any dispute not subject to arbitration.

If this arbitration or class action waiver section is found unenforceable in whole or in part, the unenforceable part will be severed, and the remaining parts will remain in effect unless the law requires otherwise.

26. Governing Law and Venue

These Terms and any dispute arising out of or related to them are governed by the laws of the State of New Mexico and applicable United States federal law, without regard to conflict of law rules.

For disputes not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Bernalillo County, New Mexico, unless applicable law requires a different venue.

27. Changes to These Terms

The Company may update these Terms from time to time. The updated version will be posted with a new Last Updated date. If changes are material, the Company will provide notice as required by applicable law.

Your continued use of the Services after updated Terms become effective means you accept the updated Terms. If you do not agree, you must stop using the Services and cancel any recurring subscription.

28. Electronic Communications and E Sign Consent

You agree to receive communications electronically, including notices, agreements, receipts, invoices, disclosures, and updates. Electronic communications satisfy any legal requirement that such communications be in writing, to the extent allowed by law.

You agree that clicking a button, checking a box, signing electronically, submitting an Order, creating an account, or continuing to use the Services may constitute your electronic signature and acceptance.

29. Force Majeure

The Company is not liable for delay or failure to perform due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, internet failures, hosting failures, cyberattacks, third party service failures, payment processor failures, power outages, illness, or other events beyond reasonable control.

30. Assignment

You may not assign or transfer these Terms or any rights or obligations without the Company’s prior written consent. The Company may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, change of control, or transfer to an affiliate.

31. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

32. No Waiver

The Company’s failure to enforce any provision is not a waiver of its right to enforce that provision later. A waiver must be in writing and signed by the Company.

33. Entire Agreement

These Terms, the applicable Order, and any policies incorporated by reference form the entire agreement between you and the Company regarding the Services and replace all prior or contemporaneous understandings regarding the Services.